Mercy San Juan Increases Patient Volume and Improves Payer Mix with Innovative Model

Case Study Highlights Solutions for Other Hospitals

The Level II trauma center of Mercy San Juan Medical Center, located in Carmichael, California, was created by a team of trauma experts led by Dr. Leon J. Owens. It was so notable that the certification team from the American College of Surgeons commented that they had never seen a hospital be so successful in going from almost no trauma patients, to providing excellent Level II Trauma Center care. As a result of this innovative surgical hospitalist program, the trauma center has proven to be a driver of success for the hospital since its opening. The trauma center volume has increased from 750 trauma patients in 2001, to nearly 2,000 patients in 2014. Additionally, the hospital has increased the number of patient transfers per year from 55 in 2011, to more than 250 transfers in 2014.

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